Q&A: :
What payment options are available?
You can always buy through Visa and/or PayPal.
Can I change or cancel an order: :
We always ship your product within 24h, therefore contact us by phone at +46 (0) 18 130 502 or by e-mail at customerservice@danielwellington.com as soon as possible. For more information, please see “Terms of use” in the customer service section.
How long does it take to deliver the product/s?
Delivery within Sweden usually takes 2-5 working days. Delivery time outside of Sweden differs depending on where you live, however we always make sure that pick the most reliable delivery route available. See estimated shipping days at the startpage.
Why have I not received an order confirmation?:
Order confirmations are sent to specified e-mail address and if you have not received your order confirmation we kindly advise you contact our customer support (at customerservice@danielwellington.com).
Where is my shipment?
If you haven’t received your shipment within 4-5 weekdays, we kindly advise you contact our customer support (at customerservice@danielwellington.com).
How do I return or change products?
As a customer at Daniel Wellington you always have 14 days to return your product. When returning a product bought at our web-store, it is important that you contact our customer support via e-mail at customerservice@danielwellington.com or by contacting us through our website. Always provide us with the order number; a brief explanation to issue at hand and our customer support will contact you as soon as possible. For more information please visit “Terms of use” in the customer support section.
Is it secure to shop through the webstore?
Daniel Wellington is using a safety measure called 3D-secure which was developed by Visa to improve the security of Internet payments. The protocol is offered with the service name Verified by Visa. MasterCard has also adapted a similar protocol called MasterCard SecureCode. Both are designed to allow authentication of cardholders by their Issuers at participating merchants. The objective is to benefit all participants by providing Issuers the ability to fully authenticate cardholders through the use of a password during Internet purchases, reducing the likelihood of fraudulent usage of Visa and MasterCard credit cards and improving overall transaction performance
You can recognize the use of 3D-secure through the VISA brand “Verified by VISA” and Mastercards brand “SecureCode. 3D-secure only works for you who have activated this function through your local bank. How you identify yourself depends on which bank you are currently using to shop at Daniel Wellington. Contact your bank for further information.
How do i change from a leather band to natoband and vice versa?
To start with, in order to place or remove the leatherband you will need a pin, a paperclip or a very small/thin tool. First, remove the natostrap from the watch. Second, locate the small hole on the outside of the watch-case (where the leatherband are to be attached) and gently press the pin on the hole while you waggle the peg. Inside the hole, there is a spring loaded spike that will move out from the watch-case once you have done the previous mentioned steps.
There are holes at the end of the leatherband where you can plug in the spring so that the pegs are visible on either side of the hole. Continue by placing one of the pegs inside the small hole on the watch-case which will position the spring in the same position as when it was first loosened. Now gently press in the other peg (the one that you did not place inside the small hole) with your nail and move the spring towards its starting position until you see/hear the spring click in to the hole. Repeat the same steps with the opposite side of the leatherband and the switch is made.
What does ”water resistant 3ATM” mean?
We recommend that you do not use your DW-watch in contact with water, although it's protected in everyday life like accidental splashes, car washing or wash up dishes etc.
- It is resistant against perspiration, water vapor and rain drops.
Water resistant = "accidental wetting".
