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You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

You may use the link here to submit your request and someone will get in touch with you to provide the return instructions.

Daniel Wellington does not take responsibility for any items lost during the return shipping.

Please note that the free strap is not covered by the ordinary return policy


+852 8009 06835

Monday to Sunday 24/7 Local time

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More information about Return & Exchange

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