You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly use the return label you would have received together with your order. Please contact us here if you need us to send you a new return label.

Daniel Wellington does not take responsibility for any items lost during the return shipping.

Please note that the free strap is not covered by the ordinary return policy


Send us an request

+852 8009 06835

Monday to Sunday 24/7 Local time

More information about Return & Exchange