The following Daniel Wellington limited warranty (“DW Warranty”) applies to Daniel Wellington sunglasses purchased in the original labelled packaging and sold or presented for warranty service in any country
Under this DW Warranty, Daniel Wellington guarantees its sunglasses against defects in manufacturing and materials for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”). The DW Warranty is only applicable to sunglasses purchased from your local official Daniel Wellington webpage, from a Daniel Wellington store or an authorized reseller. If you become aware of a defect in manufacturing or material(s) of your sunglasses, Daniel Wellington will, at its sole discretion and under the terms set forth herein, provide for repair or replacement of your sunglasses or part thereof. The repair or replacement will be made free of charge within a reasonable time after you have returned your sunglasses to us. The DW Warranty provides rights separate to rights provided by consumer protection laws in your applicable jurisdiction, including but not limited to those relating to non-conforming goods, limitations on how long an implied warranty lasts and limitation on Daniel Wellington’s liability towards you. As such, the DW Warranty and its benefits are in addition to, and not instead of, rights provided by applicable consumer protection laws.
FOR AUSTRALIAN CONSUMER: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The DW Warranty does not cover: - Normal wear and tear (such as, but not limited to, scratches or pit marks on the lens and/or the frame), - Any damage caused if there is evidence that the damage was caused by accident, abuse, neglect, improper use or storage of the sunglasses or handling of the sunglasses that is otherwise inconsistent with the instructions or guidelines included with your sunglasses, - Any damages caused by your use of chemicals (such as, but not limited to, hair spray, cologne, alcohol), - Damage resulting from repair, service or alteration by anyone other than an authorized Daniel Wellington reseller or service provider. Further, the DW Warranty shall become void if the serial number engraved on the sunglasses is missing or has been erased, altered, falsified, replaced, defaced, or made illegible.
If you during the Warranty Period submit a claim through this DW Warranty, Daniel Wellington will, at its discretion: (a) Repair the Daniel Wellington sunglasses using new and/or previously used parts that are equivalent to new in performance and reliability, (b) Replace the Daniel Wellington sunglasses with the same model and size formed from new and/or previously used parts that are equivalent to new in performance and reliability. For service requested in a country other than the country of purchase for the Daniel Wellington sunglasses, Daniel Wellington may repair or replace the sunglasses and/or parts thereof with comparable sunglasses and parts that comply with local standards. Provided that the DW Warranty is determined as applicable to your warranty claim, you will not be charged for the repair or replacement under this DW Warranty. Furthermore, Daniel Wellington will stand for the costs of return shipping and handling. If the DW Warranty is not applicable or otherwise is void, Daniel Wellington will notify you accordingly.
To obtain repair or replacement of your sunglasses under this DW Warranty, please contact your local Daniel Wellington customer support by using the following address: www.danielwellington.com/contact-us/, your local Daniel Wellington store or a Daniel Wellington authorized reseller. Your request must always be accompanied by a proof of purchase (i.e. receipt or the original Daniel Wellington warranty card/certificate that was included with the sunglasses in the original packaging at the time of purchase duly completed, dated, stamped and signed by an authorized Daniel Wellington store or retailer).
Daniel Wellington disclaims any liability for any consequential or incidental damages and in no event shall Daniel Wellington’s liability exceed the retail value of the sunglasses for breach of any written or implied warranty with respect to the sunglasses.
This warranty was last updated 28 February 2022