The following Daniel Wellington limited warranty (“DW Warranty”) applies to original Daniel Wellington jewelries (being bracelets, earrings, rings and necklaces) purchased in the original labelled packaging and sold or presented for warranty service in any country (the “DW Jewelry”).
Daniel Wellington guarantees that the DW Jewelry is free from defects in manufacturing and materials for a period of twenty-four (24) months from the date of original retail purchase (the “Warranty Period”). The DW Warranty is only applicable to jewelry purchased from the official Daniel Wellington webpage, from a Daniel Wellington store or an authorized reseller.
Please note that the rights conferred by the DW Warranty are in addition to the rights and remedies provided by consumer laws and regulations in your applicable jurisdiction. As such, the DW Warranty and its benefits are in addition to, and not instead of, rights provided by the applicable consumer law.
The DW Warranty for DW Jewelry does not cover
• Defects and damages due to loss, theft, fire, water, or a natural disaster • Failure or damage caused by improper use, carelessness (knocks, dents, scratches, crushing, etc.), or accidents • Failure or damage caused by unjustifiable repair or modification • Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches, peeling of the plating, etc.)
If during the Warranty Period you submit a claim under this DW Warranty, Daniel Wellington will, at its discretion: (a) repair the DW Jewelry; or (b) replace the DW Jewelry with the same model (or with your consent a product that is similar).
You will not be charged for the repair or replacement under this DW Warranty if your warranty claim within the scope of this DW Warranty. Furthermore, Daniel Wellington will be responsible for the costs of return shipping and handling for DW Warranty. If the DW Warranty is not applicable, void or rejected, Daniel Wellington will notify you accordingly and you may decide whether to proceed with the repair or replacement, or if you wish to have your watch returned. If you decide to proceed, you will be charged for part or all of any repair or replacement, including costs of return shipping and handling.
To obtain repair or replacement of your DW Jewelry under this DW Warranty, please contact your local Daniel Wellington customer support by using the following address: www.danielwellington.com/contact-us/, one of the authorized Daniel Wellington stores or Daniel Wellington retailers. They will be able to provide information regarding our warranty service under this DW Warranty. Furthermore, in order to obtain repair or replacement under this DW Warranty, the returned DW Jewelry must be accompanied by a proof of purchase (i.e. receipt or the original Daniel Wellington warranty card/certificate that was included with the DW Jewelry in the original packaging at the time of purchase duly completed, dated, stamped and signed by an authorized Daniel Wellington store or retailer). If and when sending your DW Jewelry for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping.
Except as provided in this DW Warranty and to the maximum extent permitted by law, Daniel Wellington is not responsible for any direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of business; loss of opportunity; loss of goodwill. Subject to the applicable laws and regulations, the maximum liability of Daniel Wellington for breaching any written or implied warranty with respect to the DW Jewelry shall not exceed the retail purchase value of the DW Jewelry.
This warranty was last updated 15 December 2021