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Black Friday

Frequently Asked Questions
Black Friday

Frequently Asked Questions
WHAT IS THE BLACK FRIDAY OFFER?

A free accessory* when you spend RP2.200.000 or more. * You can choose the accessory from the Classic collection or our selection of watch straps.


WHAT ACCESSORY CAN I GET FOR FREE THROUGH THE OFFER?

Your accessory can be a ring or a bracelet from the Classic collection or a watch strap of your choice. Explore the offer here.


CAN I SEND MY PURCHASE AS A GIFT?

Please ensure you have entered the receiver’s complete address and phone number by clicking the ‘Use Different Delivery Address’ option.

Also, make sure you have entered your personal email address to receive your order confirmation and tracking details.


WHICH WATCH SIZE SHOULD I CHOOSE?

Please find our size guide here. Also, our customer service representatives are ready to assist you through the call or live chat if needed. Call under +85 28 009 06835 for any query resolution.


WHICH RING SIZE SHOULD I CHOOSE?

Please find our ring measurement guide here. Also, our customer service representatives are ready to assist you through the live chat if needed.


HOW DO I CHANGE THE WATCH STRAPS?

It only takes a minute to change our watch straps. For instructional videos, click here. Or contact our customer service representatives for more information.


DO YOU OFFER FREE SHIPPING?

Minimum spend Rp 1.950.000 for free shipping.


WHEN WILL I RECEIVE MY ORDER?

The estimated delivery date is usually 1 – 7 business days. Please allow for additional processing days during the busy sales period.


CAN I RETURN/EXCHANGE A PRODUCT?
  • You can return the products you have purchased during the Black Friday Period within 10 days of receiving the item(s) for a full refund.

  • The campaign offer is based on the amount of the original purchase. In case of a return where you do no longer fulfill the criteria for the campaign offer and the gift is being kept, the free gift will be charged.

  • “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund.”


CAN THE OFFER BE COMBINED WITH A COUPON CODE?

Yes, you can add one coupon code at the checkout.


HOW CAN I CONTACT CUSTOMER SERVICE?

You can find our contact details here.

GET A FREE ACCESSORY*
When you spend RP2.200.000

* APPLIES TO CLASSIC COLLECTION AND WATCH STRAPS. MAY NOT BE COMBINED WITH 25% OFF SELECT WATCHES.


GET A FREE ACCESSORY*
When you spend RP2.200.000


* APPLIES TO CLASSIC COLLECTION AND WATCH STRAPS.
MAY NOT BE COMBINED WITH 25% OFF SELECT WATCHES.

© 2020 Daniel Wellington AB