You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Kindly note that we do not offer free returns for rings. Therefore, you will be subject to the shipping expenses when returning this package to us.
Kindly note that you may be subject for the shipping expenses in returning this package to us.
Daniel Wellington does not take responsibility for any items lost during the return shipping.
A) You can choose a free accessory upon purchasing any watch (excluding select items).
B) You can benefit from 50% off select items.
Your accessory can be a strap, bracelet, or ring of your choice.
Please note that free watch straps cannot be added to your Iconic Link or Mesh 36mm watch purchases as these watches do not offer interchangeable straps.
Orders purchased during the Black Friday offer can be returned within 14 days of receipt of the product. Free accessory purchased during Black Friday Sale cannot be exchanged. For any further queries, please get in touch with our Customer Service team.
For Israel +1 (888) 857-4707 (English Assistance) Available 24/7
For Asia and Pacific + 85 28 009 0635 assistance in English 24/7
For Americas +1 (888) 857 4707 assistance in English 24/7
For Europe +46 10 138 88 60, Monday to Friday, from 8:00 a.m. to 5:00 p.m. (UTC +1)
For China: +86 4001 502020
For India: 18002674707