Return Policy

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

Please note that products discounted under the 50% offer are excluded from this return policy, as they cannot be returned or exchanged.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

Daniel Wellington does not take responsibility for any items lost during the return shipping.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund.

The campaign offer is based on the amount of the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer and the gift is being kept, the free gift will be charged.

Submit a request

More information about Return & Exchange

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