You have the right to return (any/all) the products you have purchased directly from our website within 30 days of receiving the item, with the exception of products purchased during the Black Friday Period, which can be returned within 10 days of receiving the item(s), for a full refund. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received. Save for any statutory consumers rights for returns and refunds under applicable laws, kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Return shipping is paid by Daniel Wellington, unless you live in a geographical area where the national postal service does not offer returns, in which case you are responsible the cost of return shipping. Daniel Wellington does not take responsibility for any items lost during the return shipping.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
1 - Contact us via chat/call/contact form so we can provide you a return label 2 - Repack your products and stick the label to the outside of the package 3 – Send the package back to us