We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty.
You have the right to return (any/all) the products you have purchased directly from our website within 30 days of receiving the item. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received. Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Daniel Wellington does not take responsibility for any items lost during the return shipping.
“Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund.”
Please note that the free strap is not eligible for return/exchange without the watch.
1 - Contact us via chat/call/contact form so we can provide you a return label
2 - Repack your products and stick the label to the outside of the package
3 – Send the package back to us