Black Friday
Frequently Asked Questions
Black Friday
Frequently Asked Questions
WHAT ARE THE BLACK FRIDAY OFFERS?

a) You can choose a free accessory upon purchasing any watch (excluding select items).

Or

b) You can benefit from 50% off select items.

Kindly note that offers A and B cannot be combined.

WHAT ACCESSORY CAN I GET FOR FREE THROUGH OFFER A?

Your accessory can be a strap, bracelet, or ring of your choice.

Please note that free watch straps cannot be added to your Iconic Link or Mesh 36mm watch purchases as these watches do not offer interchangeable straps.

CAN I SEND MY PURCHASE AS A GIFT?

Yes!

Please ensure you have entered the receiver’s complete address and phone number by clicking the ‘Use Different Delivery Address’ option.

Also, make sure you have entered your personal email address to receive your order confirmation and tracking details.

WHICH WATCH SIZE SHOULD I CHOOSE?

Please find our size guide here.
Also, our customer service representatives are ready to assist you through the live chat if needed.

WHICH RING SIZE SHOULD I CHOOSE?

Please find our ring measurement guide here. Also, our customer service representatives are ready to assist you through the live chat if needed.

HOW DO I CHANGE THE WATCH STRAPS?

It only takes a minute to change our watch straps. For instructional videos, click here. Or contact our customer service representatives for more information.

DO YOU OFFER FREE SHIPPING?

We offer free shipping for orders over 130 SAR.

WHEN WILL I RECEIVE MY ORDER?

The estimated delivery date is usually 3 – 5 business days with UPS Express.

Contact our courier partner UPS in Saudi Arabic here for further information.

Please allow for additional processing days during the busy sales period.

CAN I RETURN A PRODUCT?

Orders purchased during the offer can be returned for free until the 7th of January, 2020. Please find more information on our return policy here.

CAN THE OFFER BE COMBINED WITH A COUPON CODE?

Yes, you can add one coupon code at the checkout.

HOW CAN I CONTACT CUSTOMER SERVICE?

You can find our contact details here.

© 2020 Daniel Wellington AB