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Terms and conditions - Gift Cards

Please note that DW Gift Cards can currently only be redeemed in a DW e-Store.

1. General

These terms and conditions (the “Terms and Conditions”) apply to Daniel Wellington gift cards purchased via our business partner Givex UK Corporation Limited (company no. 05054666) (“Givex”) in any of our official Daniel Wellington stores, owned and operated by Daniel Wellington (“DW Store”) or on https://cws.givex.com/cws4.0/dwuk/e-gifts/. In these Terms and Conditions, "Daniel Wellington" means Daniel Wellington UK Limited (company no. 10457099) whose registered office is at St. James House, 13 Kensington Square, London, United Kingdom, W8 5HD. Daniel Wellington sells both physical gift cards and electronic gift cards (“DW Physical Gift Card” or “DW e-Gift Card”, jointly “DW Gift Cards”). By purchasing and/or using DW Gift Cards you accept these Terms and Conditions and Daniel Wellington’s general terms and conditions which can be found on www.danielwellington.com/uk/terms. Daniel Wellington reserves the right to revise these Terms and Conditions from time to time, in its sole discretion, without prior notice. Every time you order a DW Gift Card, the Terms and Conditions in force at that time will apply to the contract between you and Daniel Wellington. These Terms and Conditions will apply to all DW Gift Cards that are being purchased in the UK and are governed by the laws of England and Wales.

A DW Gift Card may only be used in DW Stores, in the country where the DW Gift Card was bought, and online at www.danielwellington.com/uk (“DW e-Store”), as long as the product(s) purchased online with the DW Gift Card are delivered to an address within the country where the DW Gift Card was bought. A DW Gift Card may be used to pay for the entire value of the purchased product(s) or part of the value of the purchased product(s). If a purchase is not covered by the value of the DW Gift Card used, you can use an additional payment method, which is accepted in the relevant DW Store or on the DW e-Store, to complete the purchase. You can always check your balance in the DW e-Store at https://cws.givex.com/cws4.0/dwuk/check-balance in a DW Store or by contacting DW’s customer service (information regarding how to get in contact with customer service can be found below). Please also see the Payment section on https://danielwellington.zendesk.com/hc/en-gb/categories/201478545-Payment-Security for further information.

2. Payment

When ordering DW Gift Cards on the DW e-Store, your order and payment will be processed and dispatched by Givex, however, Daniel Wellington will appear on your credit card statement.

Givex only accepts credit/debit cards as payment for DW Gift Cards ordered in the DW e-Store.

In the event that Daniel Wellington does not receive payment from your bank or card issuing company for purchase of the DW Gift Card, Daniel Wellington will cancel the value of the DW Gift Card. Daniel Wellington further reserves its right to take action where the fraudulent use of a credit card is suspected.

3. Delivery

When you order a DW Physical Gift Card through the DW e-Store, we will aim to deliver the DW Physical Gift Card within three (3) business days from the date of order. Please note that a DW Gift Card cannot be addressed to several recipients, i.e. there is a limit of one (1) recipient per DW Gift Card.

You will need to provide the correct address for the delivery of the DW Physical Gift Card. If you order a DW e-Gift Card you will need to provide a correct email address for delivery. If the address provided by you cannot be confirmed by Daniel Wellington, Daniel Wellington reserves the right to withhold the delivery of the DW Gift Cards.

4. Use of DW Gift Cards

A maximum number of three (3) DW Gift Cards can be used per transaction, either in a DW Store or at the DW e-Store. DW Gift Cards cannot be used to purchase DW Gift Cards and cannot be redeemed or exchanged for cash. Any commercial resale of DW Gift Cards is prohibited, without obtaining Daniel Wellington’s prior written consent.

Daniel Wellington reserves the right to refuse to accept payment with a DW Gift Card which it has reason to suspect has been tampered with, duplicated, or which is otherwise suspected to be affected by fraud.

5. Validity and balance

DW Gift Cards are valid for twenty-four (24) months from the date of order of your DW Gift Cards. On expiry, we will not refund any balance remaining and we will invalidate the DW Gift Card. The DW Gift Cards can be used within the validity period, until the value of the DW Gift Cards is exhausted, i.e. when the value is equal to zero. If the balance of the DW Gift Cards is zero for three (3) months, the DW Gift Cards becomes invalid and cannot be reactivated or used again.

Each purchase of a DW Gift Card in the DW e-Store is limited to a minimum value of GBP 25 and a maximum value of GBP 300. You can only buy one (1) DW Gift Card in any one order in the DW e-Store, up to a maximum order value of GBP 300. For purchases of DW Gift Cards in DW Stores, the limits on minimum and maximum values added to the DW Gift Card may differ from those in the DW e-Store and will be as specified in the DW Store.

You can increase the balance of a DW Gift Card by purchasing additional credit in any DW Store in the same country where the DW Gift Card in question was bought. Each increase in the balance of a DW Gift Card is limited to a minimum value of GBP 1 and a maximum value of GBP 120. The maximum amount a DW Gift Card can hold is GBP 800.

6. Return

If you wish to return any product(s) that has been purchased and paid for in full with a DW Gift Card, and it is possible to return such product(s) according to Daniel Wellington´s return policy (https://www.danielwellington.com/uk/return-policy/) or under applicable law, Daniel Wellington will either issue a new DW Gift Card with a balance equal to the value of the returned product(s) or refill an already purchased DW Gift Card with the corresponding amount.

If you wish to return any product(s) that has been purchased and paid for partly with a DW Gift Card, and it is possible to return such product(s) according to Daniel Wellington’s return policy (https://www.danielwellington.com/uk/return-policy/) or under applicable law, Daniel Wellington will, if the value of the returned product(s) does not exceed the amount purchased with the DW Gift Card, either issue a new DW Gift Card with a balance equal to such value or top-up your already purchased DW Gift Card with the corresponding value. Any exceeding amount will be refunded via the payment method used for the original purchase (e.g. cash, debit card, credit card).

The purchase of a DW Gift Card is not refundable, except where expressly required by law. Where you purchase a DW Gift Card through the DW e-Store, you can cancel the purchase and receive a refund of the amount you paid, provided that you do this no later than 14 days after the day on which you receive the DW Gift Card and before you use it for the first time.

7. Limitation of liability

Lost, stolen or damaged DW Gift Cards will not be replaced. Daniel Wellington urges you to handle the DW Gift Cards with the same level of care as if they were cash.

8. Transfer of risk

You are responsible for the DW Physical Gift Card once you have purchased it and received it in the DW Store or, where you purchased it through the DW e-Store, once it has been delivered to the address that you provided. Daniel Wellington is not liable or responsible for DW Physical Gift Cards that cannot be delivered due to your error (e.g., typing errors, misspelt or incorrect addresses). The DW Physical Gift Card remains the property of Daniel Wellington and may not be tampered or interfered with, without Daniel Wellington’s written consent.

The risk in any DW e-Gift Card shall pass to you upon receipt of the electronic transmission to you. DW e-Gift Cards will be dispatched via email to the designated email provided to us. This will happen as soon as Daniel Wellington receives cleared payment for the DW e-Gift Cards. Daniel Wellington is not liable or responsible for DW e-Gift Cards that cannot be delivered due to your error (e.g., typing errors, misspelt or incorrect email addresses), or restrictions that the recipient has set up on the receipt of emails, such as spam filters, firewalls or mailbox restrictions.

9. Privacy Policy

Daniel Wellington is acting as the party responsible for all personal data that you provide Daniel Wellington with when purchasing DW Gift Cards.

Any personal data collected from you in the course of issuing, registering or activating your DW Gift Cards, which may include your name, address, email address and phone number, will be used in accordance with our Privacy Policy. You will find a link to our Privacy Policy in full by clicking https://www.danielwellington.com/uk/privacy-policy/.

10. Customer Service and company information

E-mail: support@danielwellington.zendesk.com Telephone: +44 1356 230070 (available CET 08:00 – 17:00, Monday to Friday)

Daniel Wellington UK Limited Business registration number: 10457099 St. James House, 13 Kensington Square, London, W8 5HD, United Kingdom

© 2020 Daniel Wellington AB