RETURNS POLICY
RETURNS POLICY
GENERAL RETURNS POLICY

For orders placed outside the Black Friday and Holiday Campaigns, you have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received. In the event you would like to return your purchase, all items need to be returned if you ordered a gift set. Kindly note that after an Iconic Link watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.

Products purchased directly from our website must be returned to our warehouse for a full refund to be made; product(s) sold online cannot be returned nor exchanged in a local retail store. Purchased items can be returned only from the country in which they were originally purchased. Daniel Wellington does not take responsibility for any items lost during the return shipping with a different courier than UPS.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. If there is paid gift wrapping, it needs to be returned together with the item to obtain the refund. However, the free gift wrapping included in a purchase during a campaign does not have to be returned.

We offer free returns on all our products. You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and in the same condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a full refund; the product (s) cannot be returned to a local dealer.

IMPORTANT: Please note that for returns outside the EU, United Kingdom included, 3 copies of the completed commercial invoice is needed in addition to the return label. This document is required by your country's customs agency and can be found here.


Find out how to complete your commercial invoice here.

Please note that you may be charged the shipping costs for returning this package to us.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund.

The campaign offer is based on the amount of the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer and the gift is being kept, the free gift will be charged.

Daniel Wellington is not responsible for lost items during the return.

We offer free returns on all our products. You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and in the same condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a full refund; the product (s) cannot be returned to a local dealer.

Please note that you may be charged the shipping costs for returning this package to us.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund.

The campaign offer is based on the amount of the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer and the gift is being kept, the free gift will be charged.

Daniel Wellington is not responsible for lost items during the return.

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