FREE SHIPPING WORLDWIDE WHEN PURCHASING A WATCH

Terms of use

Introduction

These terms of use governs your purchases from, and your use of, the www.danielwellington.com website and forms a contract between you and Daniel Wellington AB, Swedish company registration number 556875-5937, Västra Ågatan 16, 753 09 Uppsala, Sweden (hereinafter “Daniel Wellington”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

Confirmation

Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase. 

Payment

You can choose to pay with credit or debit cards, by invoice (Klarna available in Sweden, Norway, Denmark and Finland). With payment by credit or debit cards, Adyen manages all of our banking transactions. Daniel Wellington AB does not handle any credit card numbers. 

Payment by card

Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Daniel Wellington may automatically cancel your order.

Payment by invoice

When choosing to pay via invoice you can buy today and pay later (within 14 days). It is important that you are registered to the address where you want delivery to when shopping with invoice. A customary credit check without a courtesy copy is made. You are also able to split your payment, and everything is done in cooperation with Klarna AB.

Rates

All prices on our homepage include Swedish VAT which is 20% of the price. When you order from a country within the EU, Hong Kong, China or Singapore (orders below 400 SGD) and Australia/ New Zealand (orders below 6000 SEK) you pay the price including VAT and no other fees are added. When you order from a country outside of the EU, Hong Kong, China, Singapore, Switzerland or Australia/ New Zealand the Swedish VAT is deducted from the price, instead you pay VAT and customs duty in your homeland.

The deduction or inclusion of the VAT is to meet the recommended retail price.

Ordering

Orders made in another person's name without his consent, or otherwise as a result of Daniel Wellington suffer economic damage will be reported to the police. Daniel Wellington holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Daniel Wellington to cancel the purchase and refund any amount paid in the best way. This can be performed at any time. 

Private Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Daniel Wellington in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Daniel Wellington should be contacted within 30 days for information about compensation.

Warranty

Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail and mail.

Note that repair/replacements will be charged in the following cases, even during the warranty term.

  •  Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
  •  Failure or damage caused by unjustifiable repair or modification
  •  Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
  •  Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or cystal, alteration of the colour on the wristband and the peeling of the plating)
  •  In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
  •  If the warranty is not submitted along with the watch.

Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

Personal Information

When shopping with Daniel Wellington we will save some of your data to fulfill your purchase. Daniel Wellington treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Daniel Wellington may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here: https://www.danielwellington.com/global/privacy-policy/.

Product

Daniel Wellington has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Delivery and cancellations

Daniel Wellington ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting Daniel Wellington’s customer service or using the contact form on Daniel Wellington’s website within 30 days from receiving the goods(https://www.danielwellington.com/global/contacts/), provided the goods are unpacked and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to Daniel Wellington will be on you.

In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Daniel Wellington either by email or telephone. If a product has been discontinued Daniel Wellington has the right to cancel the purchase and refund the paid amount to the customer. Daniel Wellington will notify the customer of a replacement or equivalent products if available.

Complaints Terms

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Daniel Wellington should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 10 USD in shipping return will be charged. Daniel Wellington has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.            

Liability

Daniel Wellington responsibility for errors in connection to delivery is limited to existing conditions of sale. Daniel Wellington bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Force Majeure

Daniel Wellington shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

Intellectual property rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Daniel Wellington or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Daniel Wellington.

User content

The www.danielwellington.com website may include user generated content from for example social media applications. Daniel Wellington does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

Retention of title

All products remain in Daniel Wellington property until full payment is made.

Fraud

All attempts at fraud reported to the police and Daniel Wellington reserves the right to cancel the purchase if any suspicion is raised. 

Governing law and jurisdiction

These terms and your use of the www.danielwellington.com website are governed by Swedish law. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Daniel Wellington’s right to prosecute a user at his/her place of residence.

Termination

Daniel Wellington reserves the right to terminate your account and/or your use of the www.danielwellington.com website at its sole discretion. For example if Daniel Wellington suspects that you have breached this terms of use. Such termination can be made without prior notice.

Amendments

Daniel Wellington may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Daniel Wellington. You should therefore periodically visit this page to review the then current terms to which you are bound.

 

These terms of use was last updated 2015-05-26.