You can return the products you have purchased during the Black Friday Period within 10 days of receiving the item(s) for a full refund.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund.
The campaign offer is based on the amount of the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer and the gift is being kept, the free gift will be charged.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received. Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Daniel Wellington does not take responsibility for any items lost during the return shipping.
1 - Contact us via chat/call/contact form so we can provide you a return label
2 - Repack your products and stick the label to the outside of the package
3 – Send the package back to us