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We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, You have the right to return any item purchased directly from our website within 30 days of receipt. Orders purchased from November 20, 2020 will benefit from an extended return period. These orders can be returned until January 7th, 2021. (In the event you would like to return your purchase, all items need to be returned if you ordered a gift set.)

Please note that products discounted under the 50% offer are excluded from this return policy, as they cannot be returned or exchanged.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund.

The campaign offer is based on the amount of the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer and the gift is being kept, the free gift will be charged.

Kindly note that items purchased online cannot be returned to a local retail store.

Read more in our Returns policy

Our timepieces are made according to the high-quality standards of Daniel Wellington. Nonetheless, your watch is covered by our limited 2-year warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands. Read more about the warranty terms here.