We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
In the event you would like to return your purchase, all items need to be returned if you ordered a gift set.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
For Iconic Link Watch, kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.
Which watches is the Sheffield strap compatible with?
The Sheffield strap is compatible with any watch that has the same strap width. It is available in widths of 12 mm, 14 mm, 16 mm, 18 mm, and 20 mm to fit different models.
How do I change the watch strap?
Thanks to the spring bars, the watch strap can be changed quickly and easily. A special tool is not strictly necessary, allowing you to update your look with ease.
What strap width do I need for my watch?
The strap width depends on your watch model. Measure the distance between the lugs of the watch case or check the manufacturer's specifications to choose between 12 mm, 14 mm, 18 mm or 20 mm.
Is the Sheffield strap adjustable?
Yes, the strap has several holes that allow you to adjust it to different wrist sizes using the silver buckle.
How do I care for a leather strap?
To keep the strap in good condition, avoid prolonged contact with water and moisture. Clean it occasionally with a soft, dry cloth, and store it in a cool place when not in use.
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