All orders placed on our European and Global websites are shipped from our warehouse in the Netherlands.

All orders to the Asia Pacific countries are shipped from our warehouse in Hong Kong.

All orders to Japan is shipped from our warehouse in Japan.

All orders to Korea are shipped from our warehouse in Korea.

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, UPS.

Please note that the standard delivery time of 2-5 business days are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Daniel Wellington’s, and courier’s, control. Packages are not shipped nor delivered on weekends and local public holidays and may vary due to external factors outside of Daniel Wellington’s, and our courier’s, control.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Daniel Wellington’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to contact us if you have any questions about your order's status. Alternatively, if you already have a tracking number, please feel free to check the status to our courier partner website.

If you wish to cancel your order, please reach out to us here . Once your cancellation request is submitted, we will notify you via email.

If we are unable to process your cancellation immediately—typically because the package has already been packed and shipped in real time—we will contact our courier to arrange for the package to be returned to our warehouse. Once we receive the package, usually within 2-3 business days, we will process the return, issue a full refund to your account if it was prepaid, and inform you via email.

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

If you need any help, we strongly advise you to speak to one of our Customer Service Advisors via our live chat and they will be happy to assist you.

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner containing your package’s tracking information.

If you place your order during the weekend or a public holiday, your order will be sent out during the next business day, so you can allow additional days to receive your tracking details.

For orders sent with our courier UPS, we do offer the service of choosing the option of delivery to an UPS Access Point. Kindly please choose access point as your shipping service upon checking out.

Rest assure that your package will be in a secure location where you can pick it up at your own convenience.

For our Australia customer if you wish to receive your parcel at your preferred post office or parcel locker. You will need to sign up for a MyPost account, which is a free service from AU Post, before placing your order with us.

At the online checkout, just enter your "Parcel Collect Post Office as your delivery address. Don't forget to include the 10-digit Australia Post Customer Number (APCN).

Find more information here: https://auspost.com.au/receiving/alternative-delivery-addresses/choose-a-post-office-for-deliveries

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you contact us and cancel the incorrect order.

Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.

If your order is successful, you should within the next 24 hours receive an order confirmation via the e-mail address you provided during checkout. If not, please contact us and we can assist you with this matter.

If you receive your package and it is not what you ordered, please contact us immediately and provide us with the following:

Picture of the item(s) you received together with the delivery note (Please make sure that the details are clear and visible)

If a watch was ordered, please provide a picture a clear of the back of the watch.

We will do everything we can to correct our mistake as quickly as possible.

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.

In case we cannot change the address anymore, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

When requesting for an address change, we need the following information:

First and Last name

Street name and number

Zip code and City

Country

Phone number

Kindly note that this process may delay the delivery time since the couriers first attempt is to deliver to the original address; Daniel Wellington is not responsible for any delay in delivery due to an address change requested by the customer.

Our standard delivery timeframe is 3-5 business days. However, unforeseen events may occasionally lead to delays. Factors such as weather conditions, transportation issues, or operational challenges can impact the scheduled delivery date. If you have any questions or need assistance, please feel free to contact us.

Daniel Wellington provides free standard shipping above certain thresholds. To get to know if your order have free shipping we kindly recommend you to check the website or to contact us directly.

Due to high volumes, you may not receive your order confirmation instantly.

The order confirmation and/or your tracking information will be sent out to you via email within the nearest 24 hours. We kindly ask you to wait 24 hours to receive either your order confirmation or your tracking information before contacting us.

In case you did not get any confirmation email or tracking information, please feel free to contact us contact us so we can check further.

An itemised delivery note is included with all of our orders and this document does not include any pricing information. We ask that you hold onto this slip, as the information it contains will help us to look up your details if your item(s) needs to be returned or be processed for warranty.

Should you wish to have an invoice of your order, simply contact us and we will be happy to assist you.

Please note for orders to countries outside of the European Union (Netherlands Warehouse) and Hong Kong (orders sent from Hong Kong Warehouse), Daniel Wellington is required by law to include commercial invoices in the package, to state the shipment's value. The order cannot be delivered without this.

Within 1-2 working days after placing a successfully placed your order, you will receive a tracking number from our courier partner. If you have not received your UPS Tracking Number, please contact us and we will look into this for you immediately.

If you have any questions regarding your shipment or if you have not received your tracking number, you are more welcome to contact us and we will assist you further.

At Daniel Wellington, we want to ensure that your experience with our products is outstanding, before, during and after your purchase.

We work exclusively with a select group of partners around the world who have earned the privilege of being an authorised Daniel Wellington retailer .

Whether you purchase from a retail store or online, we want you to have an experience that leaves you completely satisfied. Our retail partners have proven to us that they are committed to delivering a consistently excellent level of service.

The only way to ensure you are buying an authentic Daniel Wellington watch is to purchase it through an authorised retailer or at www.danielwellington.com.

When you purchase a watch from an authorised Daniel Wellington retailer, you can be assured that:

You are buying an authentic Daniel Wellington timepiece

Your watch will be covered by Daniel Wellington’s international warranty

Any service or repair will be conducted by experienced personnel

You will experience the highest level of customer service

If purchasing from an unauthorised dealer, such as Amazon, eBay and Groupon, etc., there is a risk of receiving a timepiece that is counterfeit, used or defective.

If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorised third party vendor on Amazon, you risk receiving a timepiece that is counterfeited, used or defective.

Daniel Wellington does not honour any warranty claims that are not accompanied by original documentation. To obtain a repair or replacement under our limited warranty, you must ensure that the authorised retailer from where the timepiece was purchased has appropriately filled in the warranty card.

Daniel Wellington will not honour any warranty claims for watches purchased from an unauthorised retailer.

On the checkout page, to apply your promotion code

Enter the code and click 'Apply.

Ensure there are no extra spaces before or after the promotion code.

Please note that only one promotion code is valid per order and cannot be combined with another code.

Yes, we'd love to have you! 🌟

Become a Daniel Wellington Ambassador and start doing social media collaborations for our brand and you will also earn cash, commissions, gift cards and free products along the way, and so much more! ✨

Join our global community of influencers and represent a brand known for timeless style and minimalistic design. As part of the DW family, you’ll inspire others while enjoying fun opportunities and great rewards!

Ready to join? Simply click the link below and become part of something amazing! ❤️

https://api.brandbassador.com/s/2k7ler

Our terms of use can be found here .

To find an authorized retailer near you, please visit our website and use the Store Locator feature. Simply enter your location, and it will provide you with a list of nearby authorized retailers.

The campaigns offered on our official website:

Are only valid for orders made directly on our official website .

Are only valid for a limited amount of time; the campaign/promotion cannot be applied to orders made before or after the campaign period.

Time for something new? Discover career opportunities and insights about our culture on our global career site . You can also follow us on LinkedIn for job alerts and our employer branding Instagram account @lifeatdw for more insights.

Our privacy policy can be found here .

Please submit an official request by using our contact form and selecting Other Questions as the Subject .

In your official request, kindly provide the following information:

Business Name, Full Address, and Country

Contact person’s first and last name

Telephone number

Email address

Be sure to include any additional information which you feel is relevant, such as which other brands are carried.

This request is automatically forwarded to our Sales Department where the responsible sales representative for your country will review it and contact you directly at their earliest convenience.

Your transaction and payment details are directly handled by Shopify, our payment service provider, with secure encryption, and under strict banking standards.

Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Daniel Wellington.

Daniel Wellington accepts a variety of payment methods, including Credit Cards, PayPal, several local debit cards and invoicing options.

All available payment options for each country will be displayed at checkout once you enter your delivery country.

Daniel Wellington does not receive or store any payment information. All transactions are processed directly by Shopify, our payment service provider. Your credit card details are sent securely to the bank and cannot be accessed by anyone other than your bank.

A watch that you select from our product page will consist of the watch face and the respective watch band.

You can purchase additional wristbands, should you wish, by selecting a wristband from the “Watch Straps” page.

Be sure to check out our Jewelry Collection, a perfect match to your Daniel Wellington timepiece.

We do not directly offer engraving services for our products, customers may choose to have a product engraved through other specialty or jewellery shops. Please be advised, however, that having a product engraved will void its eligibility for our Return Policy.

Stainless Steel

Clean regularly: Wipe with a soft cloth after wearing. For a deeper clean, use warm water and mild soap, then dry thoroughly.

Avoid chemicals: Keep away from harsh chemicals like chlorine and bleach. Remove jewellery before swimming in pools or hot tubs.

Store properly: When not waring your jewellery, store it in a cool, dry place away from sunlight. Ideally, store each piece separately in a soft pouch or cloth to prevent scratching and tarnishing.

Prevent impact: Avoid waring during activities that could cause heavy impact or scratches.

Brass &/or Sterling Silver

(Sterling Silver only) Wear regularly: Believe it or not, wearing your sterling silver jewellery actually helps prevent tarnish buildup. The oils in your skin can help keep the metal shiny.

(Sterling Silver and Brass) Clean gently: Clean your jewellery regularly to remove oils, dirt, and tarnish. Use a soft, lint-free cloth to gently wipe the surface. For deeper cleaning, use a mild soap and water solution (or in case of sterling silver jewellery, a specialised silver cleaning solution). Avoid using harsh chemicals or abrasive materials, as they can damage the metal.

(Sterling Silver and Brass) Avoid exposure to chemicals: Chemicals found in household cleaners, perfumes, lotions, hairspray, and cosmetics can all cause tarnishing and damage to sterling silver. Remove your jewellery before using these products to prevent chemical reactions.

The simple trick is to start wearing jewellery after you've finished dressing up.

(Sterling Silver and Brass) Store properly: When not wearing your jewellery, store it in a cool, dry place away from sunlight. Ideally, store each piece separately in a soft pouch or cloth to prevent scratching and tarnishing.

Using a measuring tape is the best and most accurate method to determine your ring size. For the best results, make sure to give enough space to accommodate your knuckle. Keep in mind that your fingers vary in size during the day depending on several factors, like temperature and humidity. Therefore, it is recommended to measure your finger at the end of the day, when it is likely the largest. Also, the same finger might differ in ring size for your left and right hand, make sure to measure the finger that you are planning to wear the ring on.

Step 1: Place the measuring tape

Place the measuring tape over your finger and pull it around into a circle.

Step 2: Adjust the size

Adjust the size of the circle, move it across your knuckles, and make sure it fits comfortably.

Step 3: Note the measurements and find a size

Take note of the measurements in millimeters and use the comparison chart or measurement guide PDF (attached) to find your ring size.

Apart from using a measuring tape, there are several other ways to find your size. The video below show a few different ways.

Due to the Iconic Link’s unique design, professional tools are required to add or remove links in the bracelet.

If you need the watch adjusted to fit your wrist perfectly, just visit your local watch maker or any of our reseller stores which will be able to perform the adjustment for a small fee.

An additional (2) links and (3) pins are included with your timepiece inside of the display cushion.

Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.

An instructional video on how to adjust the size of your mesh strap can be found below. The tool which is used in the video is included at the bottom of your watch case. You can also use a similar, small item to adjust the size.

PLEASE BE ADVISED FOR ASHFIELD STRAP: Due to the sandblasted coating on the mesh strap, the attached clasp may initially be a bit stiff and, therefore, appear difficult to open and close.

However, by following the instructions advised on the video, you can wiggle the clasp by starting and stopping applying pressure to it until it becomes looser and easy to adjust.

Our Classic Bracelet is, of course, designed so you can easily adjust it to a perfect fit by yourself. You can find instructional videos on how to tighten and loosen your Daniel Wellington Bracelet below.

Kindly note that we advise you to adjust the size as few times as possible and only if necessary.

How to loosen your Daniel Wellington Bracelet:

How to tighten your Daniel Wellington Bracelet:

Daniel Wellington products are provided, among other things, with a serial number as authentication tool. However, we at Customer Support cannot identify, whether your DW products are authentic or not. Thus, the best way for you to be sure, that your Daniel Wellington product is authentic, is to purchase it directly from our website, from our official Daniel Wellington retail stores or any of our authorised resellers.

Leather watchbands – We do not recommend you to wash the leather wristband. Exposure to water can dry the leather and possibly cause damage to the wristband. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather.

NATO watchbands – After removing the watch face from the wristband, apply lukewarm water and soap to the band and scrub gently. Then rinse the band and leave it to dry flat on a towel.

Mesh watchbands- After removing the watch face from the wristband, gently scrub the mesh strap with a mix of water and just a little bit of detergent using a toothbrush or similar item to get in-between the spaces of your band.

Link watchbands - To clean the stainless-steel link watch a soft brush is the best tool. Make sure that the brush is clean as the material is sensitive. To clean the ceramic link watch, use a damp cloth to wipe the watch and polish it with a lint-free cloth.

A watch that you select from our product page will consist of the watch face and the respective watch band.

You can purchase additional wristbands so that you can change your style of the watch any time by selecting a wristband from the “ Watch Straps ” page.

Most of our newer watch models will have their dial size indicated on the back casing of the timepiece. The dial size is displayed as a two-digit number that is positioned between two letters on the Model ID.

The two-digit number on the Model ID will correspond directly to the dial measurement (in millimeters), with the exception of our 36mm Petite watch, which has its size indicated by a "35" in the Model ID.

Example Model ID

Dial Size

B 28 S01

28mm

B 32 R1

32mm

K 35 RW01 or B 36 R5

36mm

B 40 R13

40mm

In the example below, the Model ID (" Classic B 36 R5 ") indicates that the watch has a 36mm dial.

Having trouble identifying your watch? No worries, our Customer Service Team can help!

You can also check out our article on Collection Specifications , to see the difference between our various watch collections.

Our Classic and Petite collection feature watchbands that are interchangeable and can be easily swapped. Watches that have interchangeable bands will be marked as such on their product page.

If your timepiece features an interchangeable watchband, you can find all compatible bands for your watch model/size on the “ Watch Straps ” page.

INSTRUCTIONAL VIDEOS

IMPORTANT

Kindly note that the correct Watch Collection must be selected on the Watch Straps page to ensure it displays the right watchband for your specific model, as similarly-sized products in different Collections will not be compatible. For instance, the Petite 36mm watch is not compatible with watchbands that are designed for the Classic 36mm watch.

Using any watchband that is not specifically designed for your watch could result in damaging the watch and/or watchband.

The water resistance of a Daniel Wellington timepiece is 3ATM.

We recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving, or any activity where it is exposed directly to water. The watch is resistant to everyday use and light rain. However, our Iconic Motion and our Iconic Automatic is upgraded with 10ATM water resistance which means that you can shower, swim/snorkel but not dive with the watch.

Kindly note that water damaged is not covered under the 24-month warranty.

The casings of our silver watches are made of stainless steel (316L), while those of our rose gold and gold watches have a stainless steel core with a rose gold or gold coating.

For certain models we use other materials, particularly our Retro Digital Collection where we use G85 bio-based plastic.

The glass of the watch is made of hardened mineral glass, which is resistant to normal wear-and-tear but should be used with care. Kindly note that a damaged glass/crystal is not covered under the 24-month warranty.

We are sorry that the product that you're interested in is unavailable at our warehouse at this time. That said, we should have it back in stock again shortly and will update our online store to reflect this when the item is available for purchase again.

On each product that is out of stock do we have a feature called " Notify me when available ", where you can add your contact details and you will receive an email as soon as the product is back in stock.

All our watches, except for our Automatic Collection, are equipped with a standard silver oxide button cell battery, which is readily available at most watch stores and jewellers.

We use high-quality Japanese quartz movements in our watches.

Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take 3-5 business days to complete.

If you have any questions, feel free to contact us .

For more information about our Return Policy please go to this link .

Once your return package is received at our warehouse, it will be processed and inspected before we approve or disapprove the return.

The product(s) must be unused, in their original packaging with labels and protective stickers intact, and in the same new condition as when the watch was received.

If your return is approved, a full refund will be issued for your order. Once processed, you can expect the refund to appear in your account within 5-10 business days.

Please note that campaigns or holidays may delay the refund processing. If you have any questions, feel free to submit a request using the link below.

For orders placed with COD, please be aware that we cannot refund to a Postepay account. We will need a valid BIC/SWIFT code and an IBAN.

You have the right to return products purchased directly from danielwellington.com within 30 days* of receiving the item(s) for a full refund.

The product(s) must be unused – in original packaging with labels and protective stickers intact - and still in the same, new condition as when received.

Products purchased directly from danielwellington.com can be returned to our warehouse using a pre-paid shipping label, which we will provide. Kindly note that items cannot be returned to a local retail store.

Read more about our Return Policy here .

*Please note that the acceptable return period of 30 days may change depending on the campaign.

Daniel Wellington offers a global limited warranty for its products, as outlined in the terms and details below, as well as in the warranty card included with your purchased Daniel Wellington product. For more information, please visit: Daniel Wellington Warranties .

If you receive a faulty order, please contact us, and we will do our best to assist you.

To help us address your issue, we kindly request the following information:

Your Full Name

Phone Number

Shipping Address

A clear, close-up picture of the front and back of the affected item

A brief description of the issue you’re experiencing

Proof of purchase, such as a receipt or order number (if purchased from danielwellington.com)

Once we receive this information, we’ll verify if your watch is covered under our warranty and will reach out to you shortly for further assistance.

Please note that all Daniel Wellington watches purchased directly from danielwellington.com, our retail stores, or authorised third-party partners are covered under our 24-month limited warranty, which includes any manufacturer defects.

The batteries fitted in our timepieces are expected to last between 2 to 4 years, depending on external factors such as temperature, humidity, air pressure, and more.

Please set the time to 12:00 sharp and ensure that the crown is fully pushed in against the watch case. Wait 15 minutes to see if the minute hand has moved.

If this does not resolve the issue, please contact us , and we will be happy to assist you.