Based on the information available on the website, I expected the watch band to be a deeper brown in colour; it's more like a mid tan. I'm contemplating dyeing it. Furthemore, I expected the watch face to be black and white - not black and cream. This is the most disappointing aspect of this most recent purchase ... my fifth from the brand. As the watch face is visually busy, it takes time to be able to glean the time quickly, when glancing at the watch but that is only a temporary challenge and was to be expected. The delivery service was quick and the item was well packaged.
Hi,
Thank you for taking the time to share your detailed feedback, and for being a loyal customer with five purchases from our brand. We truly appreciate your continued support.
We’re sorry to hear that the color of the watch band and watch face did not fully meet your expectations based on the website images. We strive to represent our products as accurately as possible online, but variations can sometimes occur due to lighting and screen display settings. Your comments will be shared with our product and photography teams to help us improve.
We’re glad to hear that your order arrived quickly and was well packaged, and we hope the watch becomes more comfortable to read as you get used to it. In the meantime, if you’d like to explore possible free return for refund options, please don’t hesitate to contact our Customer Service team via this link https://danielwellington.zendesk.com/hc/requests/new. We’ll be happy to assist.
Thank you again for your feedback and for being part of our community.
We wish you a wonderful day!